I. Scope of Application
This refund policy applies to users who purchase goods on this cross-border e-commerce platform.
II. Refund Conditions
- Quality issues with goods: If the goods received by the user have quality defects, damages, or do not match the product description, the user can apply for a refund. The user needs to submit a refund application within [specific number of days] days after receiving the goods and provide relevant photo or video evidence to prove the product problem.
- Goods not received: If the user does not receive the goods within a reasonable time, they can apply for a refund. The platform will verify according to the logistics information. If it is confirmed that the goods are lost, a refund will be processed for the user.
- Wrong order placement: If the user places an order by mistake due to their own reasons, they can apply for a refund before the goods are shipped. Once the goods are shipped, refund applications due to wrong order placement will not be accepted.
III. Refund Process
- User submits refund application: The user needs to submit a refund application through the channels designated by the platform and explain the refund reason in detail.
- Platform review: The platform will review the application within [specific number of working days] after receiving the refund application. After the review is passed, the platform will notify the user of the refund processing progress.
- Refund processing: If the refund conditions are met, the platform will refund the amount to the user's original payment account within [specific number of working days] after the review is passed. The time for the refund to arrive may vary depending on the payment method and bank processing time.
IV. Special Cases
- Customized goods: Customized goods generally do not accept refunds unless there are quality issues.
- Promotional goods: The refund policy for promotional goods may be different from that of ordinary goods. Specifics are subject to the rules of promotional activities.
V. Responsibilities and Obligations
- Users should check whether there are any problems with the goods in time after receiving them and submit a refund application within the specified time.
- The platform will do its best to provide users with high-quality refund services. However, for refund issues caused by force majeure, third-party reasons, or the user's own fault, the platform is not responsible.
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